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Member business services? My credit union treats me like a nobody

first_img 29SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,John San Filippo John is the co-founder of OmniChannel Communications, Inc., a company that specializes in B2B marketing to community financial institutions. He started out in the savings and loan industry, but wisely … Web: www.omnichannelcommunications.com Details I have a confession. I’ve been a customer of Bank of America for longer than I can remember. Yes, I have credit union accounts, but BofA has been my PFI for many years. So when I left Jack Henry two years ago to strike out on my own, I took the path of least resistance and opened my business accounts at BofA, too. The customer experience has been, in a word, exceptional, but more on that later.Fast-forward to this past July when Heather Anderson and I formed OmniChannel Communications. We talked about it and agreed to open our business account at a credit union. After all, I thought to myself, how different could it be from BofA? Sadly, it’s been very different.From the get-go, BofA made me feel special as a business customer. When I opened my account, I spoke with a person dedicated to business accounts. The next time I logged on to online banking, the branding had changed to a special business customer color scheme and look, with access to both my business and personal accounts. And whereas my personal accounts had a $10K monthly limit for mobile deposits, my new business accounts had a $50K limit. Like I said, I felt special.I am, however, willing to forego that special feeling if my credit union can provide me with the same level of service. Apparently it can’t – or at least won’t.For starters, Heather and I have to share online banking credentials at the credit union. Don’t get me wrong, our trust in each other is absolute. But I’ve been friends with Jim Stickley long enough to know this just ain’t right.Here’s something else that isn’t right: My credit union requires a second login for business billpay. That’s inconvenient, frustrating and just plain dumb.Remember my $50K monthly limit for mobile deposits at BofA? At my credit union, the limit is a measly $5K per day. That means if we receive two checks totaling more than $5K, I either have to mobile-deposit them on different days or go to the branch. Heaven forbid we should get a single check larger than $5K; that’s a mandatory trip to the branch. And what really rubs salt in the wound is that my business account has the same mobile-deposit limits as Uncle Guido’s personal checking account.Speaking of deposits, BofA never put a hold on a single check. I received next-day availability for mobile deposits and instant availability for branch deposits. Once on a road trip through Texas, I picked up a $27K check from a client in Austin and deposited it at a BofA branch in Boerne. I had immediate availability for the entire $27K. I was stunned – in a very good way.If I don’t have a current balance in my credit union account that’s twice the amount of my deposit, a two-day hold is placed on that check, just like when Uncle Guido deposits a big check from … well, you really don’t wanna know. I’m just another brick in the wall, baby (and probably part 3, at that).Oh, and don’t even get me going about business debit cards.Small businesses drive the economy. They are special. Credit unions should treat them specially, if not for their contributions to the local economy, then just because they offer a significant revenue opportunity for the credit union. Any credit union that thinks it can slap “BUSINESS” on a personal checking account and call it a commercial account is delusional.last_img read more

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De Bruyne is phenomenal – Kompany

first_img “There’s a lot of hunger in this team, a lot of desire to do well and the first hour on Monday was exceptional. “We have shown what we can do and what every manager will say now is why not do it every game? “So far it’s a 100 per cent record but let’s not get ahead of ourselves.” The City captain believes his Belgium team-mate would give the side an extra edge if they finally strike a deal with Wolfsburg. De Bruyne has been linked with a move to the Etihad this summer as City look to tempt him back to the Barclays Premier League. Kompany has played alongside former Chelsea midfielder De Bruyne for their country and knows first hand what an influence he would be as City look to improve their squad. “Let me put it this way, he’s definitely not going to make the team weaker. He’s a phenomenal player,” he said. “Our squad can become stronger by getting everyone in the right direction. “We had so many players – and I was one of them, especially at the end of last season – who didn’t perform and if they do then it’s like having six or seven new players. Then we do have a stronger squad. “Players like Raheem (Sterling) and (Fabian) Delph, from what I’ve seen, will give us something different.” City host Chelsea on Sunday in an early clash between the title rivals after Monday’s 3-0 win at West Brom, where Kompany scored their third goal. Victory would be an early marker in the title race but Kompany is content to let others take the spotlight after finishing runners-up to Chelsea last season. “We are happy to let all the other ones be the favourites, for us it’s a different position to be in and maybe a good challenge for the team to take on,” said the 29-year-old. Vincent Kompany insists Kevin De Bruyne would be a phenomenal signing for Manchester City. Press Associationlast_img read more

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